Your customer arrives on time (or near enough). They are ready to quickly and safely get services from your team.
Your customer should be seeing signs telling them where to go & what to do.
Sign placement and visibility are crucial.
Your customer follows directions on the signs and texts your team to let them know they have arrived.
Your customer receives an auto-response, letting them know you have been notified of their arrival.
Your customer and your team can message each other directly all through the waiting period.
Invite your customer in and mark their wait complete.
Your customer can still reopen the exchange for a little while.
It is important everyone knows how easy your Curbsid experience is. Have signs encouraging them to share.